Privacy

DogPound (“DogPound”, “We”, “Us”, and “Our”) is committed to protecting your Personal Information. We maintain information confidentiality and comply with applicable regulatory requirements.

This privacy policy (“Privacy Policy”) covers Our privacy practices with respect to use and/or disclosure of information We may collect from you when you register for, access, or use Our services (collectively “Services”) through www.thedogpound.com, via Mindbody Online links for DogPound locations, or in person at a DogPound facility. This Privacy Policy is part of, and incorporated into, the Terms and Conditions. If you have any questions, you can contact Us through any of the means described in the “Contact Us” section at the end of this Privacy Policy.

By accessing and using Our Services, you acknowledge and fully understand Our Privacy Policy and freely consent to the information collection and use practices described in this Privacy Policy. IF YOU DO NOT CONSENT TO THE INFORMATION COLLECTION AND USE PRACTICES DESCRIBED BELOW, YOU MUST IMMEDIATELY CEASE ANY ACCESS OR USE OF OUR SERVICES.

Changes and Updates to this Privacy Policy

We reserve the right to revise or update this Privacy Policy at any time, and you agree to be bound by those revisions or updates. We will notify you of any changes to the Privacy Policy by posting the revised or updated Privacy Policy and its “Effective Date” on this website. Your use of the Services thereafter constitutes your agreement to and acceptance of the Privacy Policy and its revisions or updates. You should periodically read the Privacy Policy to learn of any revisions or updates.

Information Collected

Our Services may permit you the opportunity to provide Us with Personal Information. As used in this Privacy Policy, “Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual as defined by applicable laws. We may collect certain information, including Personal Information, from and about Our users in various ways:

• directly from you;
• automatically when you use Our Services.

Directly from You

We may collect Personal Information through online forms to provide certain features of the Services to you. For example, if you sign up for our newsletter or marketing updates, We may request that you fill out a form with information such as:

• Name.
• Email address.
• Phone number.
• Physical address.
• Birthday.
• Biometric data, such as a photo for your account.
• Employment information, such as your occupation and title to associate with your account.
• Social Media handles.
• Financial information.
• Will sometimes collect financial information, such as information related to your payment method (valid credit card number, type, expiration date or other financial information). This happens when you decide to purchase a paid Service. We do not, however, store that financial information; such information is stored by our payment processor. Please note that if you use the payment processor's services, your data will be handled in accordance with the payment processor's privacy policy and practices. We don’t own or control the payment processor and they have their own rules about information collection, use, storage, and sharing, which you should review before using the payment processor's services. The use of external payment service provider is based on our legitimate interest to you offering Mindbody as an additional payment option. For more information about MindBody, visit: https://company.mindbodyonline.com/legal/privacy-policy.
• Information you provide about others, for example, names you may share with us involving referrals. We process this information on your behalf in accordance with the terms of any agreement between us and you relating to that information.
• Other personal information you may voluntarily provide to us, for example information you share with us in the “about yourself” section of the Application Form.

Automatically When you Use Our Services

We may automatically collect data about you when you use our Services including the website. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics so that we can improve our Services. This Commercial Purchasing Information & Internet or Other Electronic Network Activity Information may include:

• device and usage information, such as your IP address
• browser and device characteristics
• operating system
• language preferences
• referring URLs
• device name
• country or location
• information, including preferences or characteristics, about how and when you use our Services
• Internal automations/system settings
• “cookies” and other tracking technologies like pixel tags and web beacons, often called “smart cookies” (more information about cookies is below)

Cookies and Other Tracking Technologies

Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of our Services you’ve visited so we can save your preferences for future visits to our Services. Web beacons and pixel tags are images embedded in a webpage or e-mail for the purpose of measuring and analyzing usage and activity. Our Services, or third-party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality. Some cookies and other technologies may serve to recall Personal Information previously provided by a user.

We use information collected from cookies and other technologies to improve your user experience and the overall quality of our Services. We use cookies to help us identify and track visitors, your usage of our Services, and your access preferences. We may use your Personal Information to see which web pages you visit at our websites, which website you visited before coming to our website, and where you go after you leave our website. We can then develop statistics that help us understand how our visitors use our websites and how to improve them. If you do not wish to have cookies placed on your computer, you should set your browsers to refuse cookies before using our Services. Please understand that if you do so, you may not be able to fully utilize our Services and therefore we disclaim, and you hereby waive, any claim or liability that may arise due to your partial or incomplete access to the content of any of our Services as a result thereof.

GOOGLE ANALYTICS

We use Google Analytics to help us understand how our customers use our Services. More information about the protection of your privacy can be found in Google’s Data Policy: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.. For more information on GoogleAnalytics, please go to: https://policies.google.com/privacy

FACEBOOK PIXEL

We use Facebook Pixel Tags to better measure, optimize, and retarget our marketing campaigns. More information about the protection of your privacy can be found in Facebook’s Data Policy: https://www.facebook.com/about/privacy/. For information about Facebook pixel opt-out options, please visit: https://www.facebook.com/help/568137493302217.

TIKTOK PIXEL

We use TikTok pixel to display the TikTok ads placed by us only to those TikTok users who have also shown an interest in our online offer or who have certain characteristics that we transmit to TikTok More information about the protection of your privacy can be found in TikTok’s Data Policy https://www.tiktok.com/legal/privacy-policy-us

KLAVIYO

We use Klaviyo to deliver customized emails to users who visit our website or have signed up for a membership. More information about the protection of your privacy can be found in Klaviyo’s Data Policy: https://www.klaviyo.com/privacy

GOOGLE ADS

We use Google Ads to customize search ad campaigns. More information about the protection of your privacy can be found in Google’s Data Policy: https://policies.google.com/technologies/ads

Do Not Track Disclosure

Many web browsers include a Do-Not-Track (“DNT”) feature or setting that signals your preference not to have data about your online browsing activities monitored and collected. However, there is currently no uniform standard for recognizing and implementing the DNT signals. As such, We do not monitor or respond to Do Not Track browser requests. If a standard is adopted that we must follow in the future, then we will inform you about that practice in a revised version of this Privacy Policy.

How We Use Information We Collect

We use the Personal Information we collect above to:

• provide access to the Services you have requested, such as our newsletter and membership benefits.
• respond to your questions and support you regarding the use of our Services
• communicate with you about our Services
• comply with applicable law and legal requirements, including valid court orders
• design, improve, and administer our Services
• analyze trends and statistics regarding use of our Services and future Service models
• to market our Services to you
• protect against and prevent fraud, unauthorized transactions, claims, and other liabilities for any other purpose if we anonymize the data such that it no longer reasonably identifies you or your household

How We Share Information We Collect

We share some information with service providers and partners who assist us in operating the services and, in some cases, legal authorities.

• With our service providers and partners
• We use third parties and vendors to help us operate and improve our services. These third parties assist us with various tasks, including website support and analytics. We do not allow these parties to use your information for any purpose other than to perform those services.
• Other Situations. We also may use and disclose information outside of Our day-to-day business practices and in ways unrelated to Our Services.
• In the Event of Merger, Sale, Divestitures or Change of Control. We may transfer or assign Personal Information to an entity that acquires or is merged with Us as part of a merger, acquisition, sale of ownership or assets, or other change of control.
• Other Disclosures. We may disclose Personal Information about you if We have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce Our Terms of Use or Terms of Sale, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to Our, your, or third parties’ rights, property, or safety.

We do not sell any Personal Information that we collect.

Your Choices About Your Information

You have choices about how we use your information. Please understand that if you choose not to disclose information to us, it may affect your ability to use some features of our Services or products.

Marketing

If you have supplied your email address or phone number in relation to our membership, We may further send you emails and text messages to provide you with information, to inform you of new events or content, to solicit your feedback, or to keep you up to date on Us.

You can opt out of our marketing and promotional communications at any time by following the opt out prompts on these communications. You also may ask us not to send you other marketing communications by contacting us as specified in the "Contact Us" section below, and we will honor your request. Please note that even after you are removed from our marketing lists, we may still send you non-promotional communications, such as responding to service requests.

Advertisements

Advertisements appearing on any of our Services may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Us and does not cover the use of cookies by any advertisers.

Third Party Links

Our website may link to third-party websites, online Services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us—and which may link to other websites, Services, or applications. Please be aware that We are not responsible for the privacy or practices of other websites or third parties. We do not make any guarantee regarding those third-party websites, services, or applications, and we are not liable for any loss or damage caused by the use of such sites. Any data collected by third parties is not covered by this Privacy Policy. You should review the policies of the third parties and contact them directly if you have any questions about their services or practices.

Information Retention

We keep your personal data only as long as necessary to provide you with the Our Services and for legitimate and essential business purposes, such as maintaining the performance of our Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal information for as long as you are a member of the our Services. For example, we keep your account information.

Children

Our Services are not intended for use by children. We do not intentionally gather Personal Information about individuals who are under the age of 16. If a child has provided us with Personal Information, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child under age 16, please contact us via the “Contact Us” section below. If we learn that we have inadvertently collected the Personal Information of a child under 16, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.

Contact Us

If you have any specific questions about this Privacy Policy, you may Contact Us info@thedogpound.com