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PARTNER PERKS
Contact members@thedogpound.com for current perks!
FAQS
Is there a minimum time commitment to membership?
Is there a minimum time commitment to membership?
Yes, membership is a 12-month (annual) commitment.
Can my partner use my membership?
Can my partner use my membership?
No, membership is non-transferable and on an individual basis only.
I used all of my PT and group class credits this month. Can I purchase more?
I used all of my PT and group class credits this month. Can I purchase more?
Yes, we offer the following member-preferred a la carte pricing:
- In-Person Single Session: $150/session
- Virtual Single Session: $105/session
- Semi-Private: $75/member
- Group Class: $50/class
Does my membership automatically renew?
Does my membership automatically renew?
Yes. We will notify you 30 days in advance of the annual renewal date.
What payment options are available?
What payment options are available?
You can pay annually or monthly.
I want to do a virtual session. Can I use my PT session credits there?
I want to do a virtual session. Can I use my PT session credits there?
Yes, your membership covers both in-person and virtual training sessions.
I’m traveling this month. Can I use my membership in another city?
I’m traveling this month. Can I use my membership in another city?
Yes, your membership is valid in all DP locations (NY and LA) or wherever your travel destinations are (via our Virtual Platform).
I didn’t use all of my benefits this month. Do they roll over into the next month?
I didn’t use all of my benefits this month. Do they roll over into the next month?
No, credits do not roll over, as all benefits reset monthly.
Can I freeze my membership?
Can I freeze my membership?
Yes, you can freeze your membership once per year, for a maximum of one month.
What happens if I have a serious injury or illness and cannot train?
What happens if I have a serious injury or illness and cannot train?
In the case of a serious illness or injury, please contact members@thedogpound.com so we can address your wellness needs individually, and see how DP can support you through this difficult time.
What if I want to cancel my membership?
What if I want to cancel my membership?
Membership is an annual commitment. Requests to cancel the annual renewal should be sent to members@thedogpound.com
Do I need a membership to work out?
Do I need a membership to work out?
No, you did not need to be a member to train. We offer a la carte training, semi-privates training sessions and group classes.
Can I bring my friends and family to SMASHCITY?
Can I bring my friends and family to SMASHCITY?
Of course! Only our members can invite their visitors to experience our exclusive training community.
